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Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.  

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We can’t offer you a refund or exchange after 4 weeks.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged, then the best thing to do is to send a photo of the product in question.  

 

To complete your return, we require a receipt or proof of purchase.  

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

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How long do I have to submit a claim for a return/exchange?

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Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date. 

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What if the order is lost in the mail?

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For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

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We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double check with your local post office to try locating the lost order.

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Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements will be determined on a case by case basis.

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For additional information regarding our return policy, please send an email at marysparrowfineart@gmail.com.

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